How can we help you?

Verify your email to contact Ledger Support

To submit a request to Ledger Support, you first need to verify your email address. This step helps us confirm your identity and securely process your request.

Verify your email and submit a ticket

  1. Click on the Chat widget in the bottom right corner of this page.
  2. In the chat window, enter your email address.
    The Verification Bot will join the chat and inform you that a verification code has been sent to your email.

  3. Open the email and copy the 6-digit verification code.

  4. Return to the Ledger Support chat window, and paste the verification code.
    Note: Enter the 6-digit verification code only. Do not include any additional numbers.

Once the code is verified, you can continue submitting your request.

Didn't receive the verification code?

If you don’t see the verification email in your inbox:

  • Check your Spam or Junk folder
  • Make sure you entered the correct email address.

How to keep your 24-word Secret Recovery Phrase and PIN safe?

How to protect your Secret Recovery Phrase?

Your 24-word Secret Recovery Phrase (sometimes also called a mnemonic phrase, Secret Recovery Phrase, or seed phrase or Phrase) is the ultimate key to all your crypto accounts.

Anyone gaining access to your Secret Recovery Phrase can very easily clone your accounts on their own device (or software wallet) and spend your funds.

As such, it's very important to keep your Secret Recovery Phrase secure and private at all times.

Does Ledger Support need my Secret Recovery Phrase to help me solve technical issues?

  • No, the Ledger Support team does not need to know your Secret Recovery Phrase to help you.
  • Anyone trying to access your Secret Recovery Phrase should be considered a scammer.
  • Please never share your Secret Recovery Phrase with anyone, including Ledger.

Here's a list of tips to help you custody your Secret Recovery Phrase securely:

  • Ensure that your Secret Recovery Phrase is obtained from your Ledger™ device's Secure Screen during the initial setup. Your Phrase does not come in the box. The set of recovery sheets included in the box should be blank.
  • Do not make a digital copy of your Secret Recovery Phrase. Do not take a picture of your Secret Recovery Phrase. Do not save your Secret Recovery Phrase into a password manager. Your Phrase needs to stay strictly offline.
  • When first writing down your Secret Recovery Phrase, make sure to number each word correctly. Use a ballpen and not a pencil. Use capital letters, they are easier to read. Make sure each recovery word is correctly spelled by using the BIP-39 list.
  • Always keep a physical copy of your Secret Recovery Phrase. Memorizing your Secret Recovery Phrase is not a safe strategy for long-term cold storage
  • Do not scramble your recovery words.
  • Do not seed your Ledger 24-word Secret Recovery Phrase into MetaMask. This would compromise your Secret Recovery Phrase.
  • Do not seed your MetaMask 12-word recovery phrase into your Ledger device. Your MetaMask recovery phrase was generated online. As such, it is not secure. Seeding it into your Ledger device would compromise all the Ledger accounts that are derived from that recovery phrase.
  • Be cautious of scams falsely promoted as Ledger endorsements. Ledger never supports airdrops which can be covers for scams aiming at tricking you into revealing your Secret Recovery Phrase. If an offer seems too good to be true, it likely is.
  • Learn to protect yourself against physical attacks. More on this here.
  • Learn how your Secret Recovery Phrase works under the hood by watching this video.
  • Consider backing up your Secret Recovery Phrase with secure seed phrase storage solutions here. 
  • Losing your Secret Recovery Phrase and your Ledger device means losing access to your assets. With Ledger Recover, provided by Coincover, you can protect and restore access to your assets wherever you need it.

How to protect your PIN?

Like your Secret Recovery Phrase, your PIN must be chosen during the device's initial setup. A strong PIN is key to the security of your Ledger accounts.

  • Always choose your PIN yourself. Never use a PIN you did not choose yourself.
  • Always enter your PIN out of sight and away from prying eyes.
  • Do not store your PIN on your computer or phone.
  • Change your PIN if you believe it's been compromised. Learn more.
  • Remember that typing three wrong PINs in a row will reset your Ledger device. If this happens, your only option is to restore using a Secret Recovery Phrase or backup.

How to choose a strong PIN?

  • An 8-digit PIN is more secure than a 4-digit PIN.
  • Choose a PIN that's hard to guess. Easy-to-guess PINs like 0000, 12345678, or 55555555 are not secure.
  • Do not choose your date of birth as a PIN.

Advanced security features

  • Maximize your account security with a passphrase (this feature is only recommended for advanced users).
  • Any questions? Contact Ledger Support for assistance, we'll be happy to help.

Getting started with Ledger Wallet (formerly Ledger Live)

The first time you use the Ledger Wallet™ application (formerly Ledger Live), it will help you set up your Ledger™ device and configure the app. Ledger Wallet stores your crypto accounts and settings on your computer or phone. You will have to set up your crypto accounts again on any additional computer or phone.

Our Ledger Wallet companion app is a gateway to third-party services and allows you to interact with and manage your crypto - click here to find out more

Before you begin

  • Get your Ledger device.
  • Download and install Ledger Wallet.

Step 1. Get started
Step 2. Set up your device
Step 3. Security checklist
Step 4. Choose a password (optional)
Step 5. Bug reports & analytics
Next steps
Get familiar with Ledger Wallet's main interface elements
Install blockchain apps on your Ledger device.
Add your accounts to manage your crypto assets.
Receive crypto assets to your accounts in Ledger Wallet.